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Troubleshooting: Log files and known limitations
Use system log files supplied with Agfa HealthCare Enterprise Imaging for basic troubleshooting.
Known limitations
This section describes how to recover from common application problems and known limitations.
Troubleshooting: Desktop loses connection to the server
If a desktop loses connection to the server, it might be due to an upgrade.

Diagnostic Desktop Help
The Diagnostic Desktop combines the features of a RIS, PACS, and reporting program into a seamless, single program for medical imaging departments.
New in Agfa HealthCare Enterprise Imaging
Review new features for this desktop.
New to Diagnostic Desktop: Start here
The Diagnostic Desktop is a single point of entry for all information, image viewing, and speech recognition features related to medical imaging.
Understanding Agfa HealthCare Enterprise Imaging
Learn the basic concepts of Agfa HealthCare Enterprise Imaging.
Organizing your work
Complete your work with tasks, optimize your workflow, and communicate with others who work on tasks.
Consulting studies
You can consult studies and compare them to the active ones.
Processing orders
Order information provides procedural details relating to images being taken.
Printing procedures and study labels
You can print selected procedures as well as the study label with a barcode.
Working with procedure plans
View, modify, and switch procedure plans.
Managing attachments
Use attachments to collect and communicate additional information about the patient, study, order, report, or procedure.
Reporting
Learn how to consult patient data, and work with reports to create your diagnosis.
Reading images
To view and analyze images, use the Image area tools.
Learning and improvement
Peer learning workflows and teaching files can be used within Agfa HealthCare Enterprise Imaging.
Scheduling events in the Calendar
Review scheduled procedures and conference sessions in the Calendar.
Radiation management
You can keep track of the total amount of radiation a patient has received.
Performing quality control
Quality control is a process of aligning the data about patients with their images, which come from different sources. Quality control is an automatic step in the unverified study workflow, but it can also be performed manually.
Accessing desktop integrations from client desktops
You can access and use third-party applications that are integrated with Agfa HealthCare Enterprise Imaging from client desktops.
Finding studies
To find studies, use either the simple or the advanced search interface.
Customizing the desktop look and feel options
Define Collaborator, list, and search options at the user, desktop, or system level.
Maintaining security and access
In Agfa HealthCare Enterprise Imaging, sets of access-controlled features are combined into permission sets. One or more permission sets are included security roles. Security roles are assigned to users.
Troubleshooting: Log files and known limitations
Use system log files supplied with Agfa HealthCare Enterprise Imaging for basic troubleshooting.
- Error handling: Concepts
  Two types of error dialogs can appear in a Desktop when a problem occurs with the application or its data.
- Location of log files
  To facilitate analysis of behavior and failures of the application by Agfa Service Engineers Agfa HealthCare Enterprise Imaging generates application logging.
- Changing logging levels for specific functional areas
  In addition to the default application logging that logs errors and warnings, you can activate logging for additional profiles at various levels.
- Collecting log files from a workstation
  To assist Agfa Service Engineers in analyzing application behavior and failures, Agfa HealthCare Enterprise Imaging generates log files on workstations. You can retrieve these log files as a zip file to email or copy to a USB key.
- Error codes and application messages
  Each application messages has an error code.
- Known limitations
  This section describes how to recover from common application problems and known limitations.
  - Troubleshooting: Desktop loses connection to the server
    If a desktop loses connection to the server, it might be due to an upgrade.
  - Troubleshooting: Images from report template are not displayed in preview
    Images using unsupported color models are not displayed in the report preview.
  - Troubleshooting: Report for a study is created in both Agfa HealthCare Enterprise Imaging and IMPAX
    Be aware that, through the IMPAX Text area, you can create a report for a study already being reported in Enterprise Imaging.
  - Troubleshooting: Inaccurate results of external search
    External searches that include optional DICOM tags might not return accurate results.
  - Troubleshooting: Searching an external system fails
    An error might occur if a user searches an external search location. To solve the issue, configure the column display differently.
  - Troubleshooting: GE Senographe medical device correction
    A known problem with measurement calculations results from some GE Senographe devices.
  - Troubleshooting: Login area does not show in Internet Explorer 7 or Windows Vista
    The Login screen is not displayed correctly in unsupported browsers and operating systems.
  - Troubleshooting: DICOM printing of images that use YRB is corrupted
    YRB (yellow-red-blue) images cannot be DICOM printed.
  - Troubleshooting: Transparent markups not rendering correctly in report preview
    You might have to change the opacity values of objects in Non-invasive Cardiovascular Reporting to have them be displayed correctly in report previews.
  - Troubleshooting: Speech recognition fails
    To prevent speech recognition failure, the user must ensure that the reporting method is set to Online speech recognition during a reading task.
  - Troubleshooting: TOMTEC IMAGE-COM report section does not work
    Clearing cookies in your browser fixes display issues in the TOMTEC IMAGE-COM report section.
  - Troubleshooting: Cardio invasive hemodynamic (HEMO) studies keep the Failed verification status
    If, after completion of a QC task, a study keeps the Failed verification status, you must re-create and complete a QC task for this study.
  - Troubleshooting: TOMTEC IMAGE-COM measurements lost during Cardiology reporting workflow
    To avoid losing IMAGE-COM measurements, try to complete all measurements on the modality before the reading workflow begins. Using the Reload modality SR button resets all measurements.
Keyboard shortcuts
Use the keyboard shortcuts for quick access to your everyday tasks.
Testing the connection speed
Your administrator might ask you to communicate the bandwidth and latency values to optimize the configuration for your workstation in Administrator desktop.
Giving feedback on the documentation
Thank you for taking the time to provide feedback. Your comments will be forwarded to the group responsible for this product’s documentation.
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Copyright information
© 2022 Agfa HealthCare N.V., Septestraat 27, B-2640, Mortsel, Belgium. All rights reserved. No parts of this document may be reproduced, copied, translated, adapted or transmitted in any form or by any means without prior written permission of Agfa HealthCare N.V.
Indications for use statement
Agfa HealthCare Enterprise Imaging and related viewing applications have specific indications for use.

Troubleshooting: Desktop loses connection to the serverTopic number: 1425412967348

If a desktop loses connection to the server, it might be due to an upgrade.

Issue

While a user is working, the desktop loses connection to the server. A glass pane (transparent blurry layer) is displayed on top of the work area and the program stops.

Details

The server might be undergoing an upgrade. When upgrading Agfa HealthCare Enterprise Imaging Core Servers and Web Servers, the desktop connection is lost.

Solution

When your connection is lost, try reconnecting.

With upgrades, you are informed about the new software version, and must restart the desktop client.