Home
Troubleshooting: Log files and known limitations
Use system log files supplied with Agfa HealthCare Enterprise Imaging for basic troubleshooting.
Collecting log files from a workstation
To assist Agfa Service Engineers in analyzing application behavior and failures, Agfa HealthCare Enterprise Imaging generates log files on workstations. You can retrieve these log files as a zip file to email or copy to a USB key.

Diagnostic Desktop Help
The Diagnostic Desktop combines the features of a RIS, PACS, and reporting program into a seamless, single program for medical imaging departments.
New in Agfa HealthCare Enterprise Imaging
Review new features for this desktop.
New to Diagnostic Desktop: Start here
The Diagnostic Desktop is a single point of entry for all information, image viewing, and speech recognition features related to medical imaging.
Understanding Agfa HealthCare Enterprise Imaging
Learn the basic concepts of Agfa HealthCare Enterprise Imaging.
Organizing your work
Complete your work with tasks, optimize your workflow, and communicate with others who work on tasks.
Consulting studies
You can consult studies and compare them to the active ones.
Processing orders
Order information provides procedural details relating to images being taken.
Printing procedures and study labels
You can print selected procedures as well as the study label with a barcode.
Working with procedure plans
View, modify, and switch procedure plans.
Managing attachments
Use attachments to collect and communicate additional information about the patient, study, order, report, or procedure.
Reporting
Learn how to consult patient data, and work with reports to create your diagnosis.
Reading images
To view and analyze images, use the Image area tools.
Learning and improvement
Peer learning workflows and teaching files can be used within Agfa HealthCare Enterprise Imaging.
Scheduling events in the Calendar
Review scheduled procedures and conference sessions in the Calendar.
Radiation management
You can keep track of the total amount of radiation a patient has received.
Performing quality control
Quality control is a process of aligning the data about patients with their images, which come from different sources. Quality control is an automatic step in the unverified study workflow, but it can also be performed manually.
Accessing desktop integrations from client desktops
You can access and use third-party applications that are integrated with Agfa HealthCare Enterprise Imaging from client desktops.
Finding studies
To find studies, use either the simple or the advanced search interface.
Customizing the desktop look and feel options
Define Collaborator, list, and search options at the user, desktop, or system level.
Maintaining security and access
In Agfa HealthCare Enterprise Imaging, sets of access-controlled features are combined into permission sets. One or more permission sets are included security roles. Security roles are assigned to users.
Troubleshooting: Log files and known limitations
Use system log files supplied with Agfa HealthCare Enterprise Imaging for basic troubleshooting.
- Error handling: Concepts
  Two types of error dialogs can appear in a Desktop when a problem occurs with the application or its data.
- Location of log files
  To facilitate analysis of behavior and failures of the application by Agfa Service Engineers Agfa HealthCare Enterprise Imaging generates application logging.
- Changing logging levels for specific functional areas
  In addition to the default application logging that logs errors and warnings, you can activate logging for additional profiles at various levels.
- Collecting log files from a workstation
  To assist Agfa Service Engineers in analyzing application behavior and failures, Agfa HealthCare Enterprise Imaging generates log files on workstations. You can retrieve these log files as a zip file to email or copy to a USB key.
- Error codes and application messages
  Each application messages has an error code.
- Known limitations
  This section describes how to recover from common application problems and known limitations.
Keyboard shortcuts
Use the keyboard shortcuts for quick access to your everyday tasks.
Testing the connection speed
Your administrator might ask you to communicate the bandwidth and latency values to optimize the configuration for your workstation in Administrator desktop.
Giving feedback on the documentation
Thank you for taking the time to provide feedback. Your comments will be forwarded to the group responsible for this product’s documentation.
Admonitions legend
Admonitions convey useful or cautionary information that is set apart from running text with the use of a standardized icon and border lines.
Copyright information
© 2022 Agfa HealthCare N.V., Septestraat 27, B-2640, Mortsel, Belgium. All rights reserved. No parts of this document may be reproduced, copied, translated, adapted or transmitted in any form or by any means without prior written permission of Agfa HealthCare N.V.
Indications for use statement
Agfa HealthCare Enterprise Imaging and related viewing applications have specific indications for use.

Collecting log files from a workstationTopic number: 1425412961126

To assist Agfa Service Engineers in analyzing application behavior and failures, Agfa HealthCare Enterprise Imaging generates log files on workstations. You can retrieve these log files as a zip file to email or copy to a USB key.

To collect log files from a workstation

In the Windows task tray, right-click the Agfa icon and select Desktop_name > Create error report.
In the Error report Info dialog, type a Comment.
Optionally, clear the Add a screenshot to the error report checkbox.
When selected, PNG screen captures of your monitors are included in the report.
Click OK.
A Creating error report message appears, then the dialog closes.

Error reports are automatically uploaded to the Core Server. You can download them from the following location: C:\ProgramData\AGFA\IMPAX Agility\logging\server_name\Windows_user_name\name.desktop\ImpaxAgilityError-date-ID-comment.zip.

Note:

The name.desktop used for the Administrator Desktop is configurator.deskop. For the Medical Secretary Desktop, it is transcriptionist.desktop.

From here you can email the zip file or copy it to a USB key.