Resolving account collisionTopic number: 1573034065998

An account collision occurs when you attempt to log in and Enterprise Imaging detects that a user with your_name already exists. Use a web application to resolve the collision.

A message appears to inform you of a user collision problem when it occurs.

To resolve account collision
  1. To launch the web application, do one of the following
    • In the dialog that is displayed in a shared reporting environment, click Resolve collision.
    • In the dialog that is displayed otherwise, click Open.

    The web application that allows you to resolve the user collision problem is launched.

  2. To authenticate, type your username and password.

    Double-check that the correct domain is selected.

  3. Optionally, to create an additional user account with the same userID, select Review profile.
    1. Complete the Username field.

      The user name that you type must be an alias for this particular LDAP domain or shared reporting environment.

      When logging in to the desktop, use the credentials that you originally tried to log in with. Do not use the alias.

    2. Optionally, complete the Email, First name, and Last name fields.
    3. Click Submit.
    4. Close the web application.
  4. Optionally, to reuse the same user ID for another domain, select Add to existing account.
    1. Select the appropriate domain to link your account to.
    2. Complete the Username and Password field.
    3. Click Log in.

      A message is displayed informing you that you can log in to the desktop.

    4. Close the web application.
  5. If resolving account collision for more than one user on the same workstation, close the browser, and clear the browser cache.
  6. In the netboot instance, click Restart.
  7. Log in to the Enterprise Imaging desktop.

    Important!

    Ensure that you select the appropriate domain for the user ID you are logging in with.